18.1 Inactivity and Dormant Accounts
We work hard to provide exciting offers and opportunities for Members to incentivise them to interact with the Programme. Where it appears to us that an Account is no longer active because there has been an extended period of inactivity, we may make an Account dormant and cancel any Points sitting on it.
So, if, for a period of 12 months or more you do not:
(a) log-in to your Tigers ROARwards Account, AND
(b) collect or spend Points,
then your Account will become a 'Dormant Account'.
This means that we may make it inactive and cancel any Points balance sitting on it. But don’t worry! We will contact you by e-mail beforehand to let you know that your Account is at risk of being re-classified as a Dormant Account and that your Points balance may be cancelled as a result. If you then log-in to your Account AND collect or spend Points within the period specified in the email, your Account status will remain active.
18.2 Leicester Tigers End of Season
Any unspent Points collected with Leicester Tigers or with the Programme prior to 1st January during each season on: 1) ticketing (including Points for season tickets, matchday tickets, club credit, Points bonuses for season ticket holders (such as Points for attending matches); 2) memberships; 3) hospitality; 4) merchandise and 5) engagement activities (such as Points collected in the Leicester Tigers app, Points collected from Leicester Tigers for promotional activities (such as birthday bonuses) or Points collected on the Website (for engagement activities such as completing your profile, responding to polls or answering weekly trivia)) will be cancelled and removed from your Account at the end of that season (normally during August and usually on or around the 1st August). We will contact you by e-mail beforehand to let you know that your Points are being removed. Please note that:
(a) as long as your Account remains active (see paragraph 18.1), any unspent Points collected with Retail Partners and Betting Partners will not be subject to the end of season Points cancellation and will remain on your Account;
(b) of the Points that you have collected and have subsequently gone on to spend, we use a ‘first in, first out’ method to determine which of those Points have been spent. For further details, please visit our FAQ’s.