Member agreement

15. Errors and mistakes

In providing the benefits of the Programme, including any invitations or offers and Points collection opportunities from our Partners, we take reasonable care and act in good faith.  Very occasionally, however, mistakes or errors may occur.  These may include system errors affecting the Tigers Roarwards Technology (described in the Online Behaviour Rules) or errors or mistakes in the terms of offers or invitations made by us or our Partners for collecting or redeeming Points.  Where a mistake or error occurs, and we consider that the error or mistake should have been obvious to a Member acting reasonably, we will inform affected Members as soon as possible and will seek to rectify the error or mistake to put Members in the position they would have been in had the error or mistake not occurred.