Member agreement

20. Can the programme be suspended?

Yes, we may suspend the Programme where we have legal, security, technical or commercial reasons to do so.

Where we can, we will provide you with reasonable notice in advance of any suspension of the Programme and will explain the reasons for the suspension and how long it may last.  In some cases, however, we might need to take urgent action for security reasons or because of technical difficulties which would otherwise adversely affect the Programme.

There may also be times when our systems become unavailable as a result of technical difficulties, planned maintenance or problems with the Internet.  We will try to overcome these difficulties where they are within our control but we cannot guarantee functionality and availability at all times.  We will also try to minimise and disruption caused by planned maintenance.